POSITION TITLE:           Project Coordinator

REPORTING TO:             Service Delivery Manager

LOCATION:                 Concord, CA

OUR CLIENT:               Independent Floor Testing and Inspection (IFTI)    Website: http://www.ifti.com/


IFTI is the leading independent concrete slab moisture testing company in North America. Though our certified teams and proprietary process, we are able to deliver timely, accurate information and risk assessment solutions across multiple commercial locations that save you from costly moisture-related flooring problems.

IFTI provides the most comprehensive and reliable moisture-testing solution available. As the third-party specialist in concrete slab moisture testing, we utilize our proprietary process to deliver reliable data, assess risk, and provide a range of cost effective solutions throughout North America.  A key part of IFTI’s value is what happens after testing is performed by our professionally trained and equipped field team.  The data goes through several levels of review and analysis by our ICRI Certified staff before the report is published.  With tens of thousands of tests performed for hundreds of clients over the last 17 years, our proprietary process allows us to serve your single or multiple projects simultaneously throughout North America, On-Time and On-Budget. Included on our client list are Walmart, Safeway, Ross Stores, Bed Bath & Beyond, Best Buy, Toys R Us, etc. Our value to our customers is created through our prompt, reliable nationwide service, the integrity of our data, and our ability to assess risk and provide cost-effective solutions to situational problems.

IFTI seeks a Project Coordinator to assist in acquiring and retaining long-term, quality clients and optimizing profitability for the company by executing Project Coordinator Services so that clients’ needs and expectations and the company’s financial standards are met or exceeded.

This is a permanent, full time position, Mon-Fri, 8am-5pm.

Once trained in IFTI’s Orchestrated Project Coordinator Process, you will be responsible for understanding and executing efficiently on the process.

  • Field Technicians Recruiting/Training: The Field Technicians Recruiting/ Training process begins when there is not an IFTI approved Field Technician available within a reasonable service area of an assigned project, and ends when the Project Coordinator locates a prospective Field Technician and facilitates the successful completion of IFTI's Field Technician training program.
  • Project Coordinating: The Project Coordinating process begins when the Project Coordinator coordinates all assigned testing or inspection projects and maintains a relationship with each Client, and ends upon the successful submission and acceptance of the Field Technician’s moisture testing field data and/or inspection reports.
  • Certified Reporting: The Certified Reporting process begins when the Project Coordinator reviews and accepts all assigned Field Technician’s moisture testing field data and/or inspection reports, and ends upon the successful production and certification of the final Certified Report.

Other duties include, but are not limited to:
  • Organize, plan, and execute on assigned projects.
  • Acts as the liaison between the Client’s site contact and the Field Technicians and/or Inspectors.
  • Recommends, develops and implements improved systems, policies and procedures for the department and its function.
  • Plans and prioritizes workday for optimum effectiveness.
  • Responsible for working with Account Managers and Service Delivery Manager to service the Clients in a timely manner and to a high level of satisfaction.
  • Assumes additional responsibilities and/or assignments as directed by the Service Delivery Manager.

  • Minimum of four years overall office related work experience, with at least one year in a customer service or related role.
  • Construction and/or flooring related industry experience a plus.
  • Strong computer skills and experience with entire Microsoft Office suite, especially Excel and Word.
  • People management experience is a plus.
  • Must have excellent people, organizational and communication skills (both verbal and written).
  • Must be very detail oriented.

This position requires a highly motivated individual who is able to grasp complex software and learn quickly.  It also requires the ability to work within tight deadlines.

The ideal candidate will be people-oriented, a dependable team player, consistent and steady, a good listener, builds good relationships and is objective and realistic.

The candidate’s environment will be one that is systems and procedure driven, with high-quality work standards and provides projects that produce tangible results.  This person will communicate continuously with customers and vendors by telephone, and be part of a team.

High integrity.
Excellent organizational skills.
Attention to detail.
Exceptional customer service skills.
Anticipates needs; plans ahead; meets deadlines.
Problem solver; resourceful.
Professional appearance, demeanor and attitude.
Positive attitude; sense of humor; outgoing personality.
Ability to multi-task and keep project status in order.
Ability to work independently, multi-task and get the job done. Self-starter, self motivated.
Smart/thinks on feet, learns quickly. Learns independently.
Good follow up skills; never lets things slip through the cracks.
Strong interpersonal skills; diplomatic phone/verbal/written presentation skills.

College degree preferred; not mandatory.

Competitive salary, medical benefits, vacation and opportunities for career growth and training. Base pay range is $35k to $45k range, depending on experience. Potential company bonus. 401k Plan.

To be considered for this opportunity, please email your resume (in Word format only; no PDF please), cover letter and salary history to the email below, with the email subject line “Project Coordinator.” LOCAL CANDIDATES ONLY PLEASE; NO RELOCATION PROVIDED. Resumes with no cover letter will not be considered.

Lisa K. Locke Locke and KEY Recruiting, Hiring and Consulting Services
We are the source of your hire power.

Mail: P.O. Box 6746, Oakland, CA  94603 Phone/Fax: 510-533-2055
Email: recruiting@lockeandkey.com    To be considered you must send a cover letter addressing your specific qualifications for this position. Web: http://www.lockeandkey.com

Flexible recruiting solutions for your KEY hiring needs LinkedIn: http://linkedin.com/in/lisalocke; if you would like to connect, please invite me. Keep our number for the next time you need candidates.
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