Position Profile

October 21, 2017

POSITION TITLE:: Field Support Engineer

REPORTING TO: Director of Product Support

LOCATION: Two positions open; both will work out of a home based office.
Calif: Person can live in either San Francisco bay area or Southern California
Mid-Atlantic area: Candidate may live in any Mid-Atlantic state, and will work closely with someone in Baltimore, MD and will need to meet in person.

OUR CLIENT:

The company products bring an unprecedented level of performance and simplicity to the growing need for traffic monitoring on freeways, arterials and parking garages, and traffic signal controls at intersections.

A leader in ultra low-power wireless sensor networking, the company has developed a family of vehicle detection products. Wireless sensor networking is a breakthrough technology that combines sophisticated networking software with highly integrated radio and sensor chips to enable sensing applications on a scale - and at a cost- unthinkable until now.

With this product, it is now possible to deploy vehicle detection at a much higher density and at a fraction of the initial installation and maintenance costs of currently prevalent technologies such as inductive loops, video cameras, and radar.

The Company has an opportunity for a Field Support Engineer, to oversee and manage the installations of The Company equipment.

SCOPE AND RESPONSIBILITIES:

Arrange, implement and oversee installations of all The Company equipment in direct sales territories and channel partner territories. This includes, but is not limited to:

  • Conduct site surveys, oversee outside installation contractors, test for functionality of installed product, monitor trials and trouble tickets, monitor trials and resolve related issues.
    · Train and support channel partners and direct sales personnel in the features, benefits and use of company products, services and tools.
    · Provide on-site as well as telephone technical support to our customers and distributors.
    · Manage all technical aspects of product demonstrations, trials and deployments in direct sales territories.
    · Assist in major sales presentations and proposals.
    · Track, and process field returns/RMAs (return merchandise authorization), process trouble tickets.
    · Provide feedback to engineering regarding desired product features, usability and reliability.
    · Confer with customers and engineers (pre- and post-sales), for customer inquiries, technical support, resolve customer procedural and equipment problems, which may require visits to the customer site. Arrange product repair.
    · Plan and modify product configurations to meet customer needs, including making modifications for non-standard installations, of physical layout or configuration.
    · Travel 40 - 60% of the time (to customer sites, channel partner sites, vendor facilities, and field sales offices)

    EXPERIENCE/SKILLS REQUIRED:

  • At least three years of experience in a technical sales and customer support environment
    · Knowledge of configuring and working with IP (internet protocol) systems, with products such as routers, etc.
    · Experience with Linux; all The Company systems are currently on Linux.
    · Development of software products or systems related to the traffic/transportation industry or industry familiarity desired
    · Experience deploying RF systems desired

    PERSONAL ATTRIBUTES:

    Strong command of the English language.
    Excellent overall communication skills, both verbal and written.
    Ability to work independently and report status of projects.
    Experience working in a team-based project environment, but also able to work independently.
    Strong interpersonal and problem-solving skills.
    Professional demeanor and attitude.

    *For training, the Field Support Engineer will work from the Headquarters office in Berkeley for a few months on temporary assignment.

    EDUCATION:
    BS in Electrical Engineering/Computer Science.

    REWARDS:
    This is an opportunity to be on the ground floor of an exciting technology with a widespread application potential. Join a talented team and who works well together. Additionally, The Company offers a competitive salary, 401k retirement plan, medical benefits, disability insurance and stock options.


    CONTACT INFORMATION:
    To be considered for this opportunity, please email your resume (in Word format only; no PDF please), cover letter and salary history to: (please put job title in the subject line of your email)
    LOCAL CANDIDATES ONLY PLEASE; NO RELOCATION PROVIDED.

    Lisa K. Locke
    Locke and KEY Executive Search
    Phone: 510-533-2005
    Fax: 510-533-2055
    Email: lklocke@lockeandkey.com
    Website: http://www.lockeandkey.com/