Position Profile

March 23, 2018

POSITION TITLE:: Field Support Engineer

REPORTING TO: Director of Product Support

LOCATION: Two positions open; both will work out of a home based office.
Calif: Person can live in either San Francisco bay area or Southern California
Mid-Atlantic area: Candidate may live in any Mid-Atlantic state, and will work closely with someone in Baltimore, MD and will need to meet in person.


The company products bring an unprecedented level of performance and simplicity to the growing need for traffic monitoring on freeways, arterials and parking garages, and traffic signal controls at intersections.

A leader in ultra low-power wireless sensor networking, the company has developed a family of vehicle detection products. Wireless sensor networking is a breakthrough technology that combines sophisticated networking software with highly integrated radio and sensor chips to enable sensing applications on a scale - and at a cost- unthinkable until now.

With this product, it is now possible to deploy vehicle detection at a much higher density and at a fraction of the initial installation and maintenance costs of currently prevalent technologies such as inductive loops, video cameras, and radar.

The Company has an opportunity for a Field Support Engineer, to oversee and manage the installations of The Company equipment.


Arrange, implement and oversee installations of all The Company equipment in direct sales territories and channel partner territories. This includes, but is not limited to:

  • Conduct site surveys, oversee outside installation contractors, test for functionality of installed product, monitor trials and trouble tickets, monitor trials and resolve related issues.
    · Train and support channel partners and direct sales personnel in the features, benefits and use of company products, services and tools.
    · Provide on-site as well as telephone technical support to our customers and distributors.
    · Manage all technical aspects of product demonstrations, trials and deployments in direct sales territories.
    · Assist in major sales presentations and proposals.
    · Track, and process field returns/RMAs (return merchandise authorization), process trouble tickets.
    · Provide feedback to engineering regarding desired product features, usability and reliability.
    · Confer with customers and engineers (pre- and post-sales), for customer inquiries, technical support, resolve customer procedural and equipment problems, which may require visits to the customer site. Arrange product repair.
    · Plan and modify product configurations to meet customer needs, including making modifications for non-standard installations, of physical layout or configuration.
    · Travel 40 - 60% of the time (to customer sites, channel partner sites, vendor facilities, and field sales offices)


  • At least three years of experience in a technical sales and customer support environment
    · Knowledge of configuring and working with IP (internet protocol) systems, with products such as routers, etc.
    · Experience with Linux; all The Company systems are currently on Linux.
    · Development of software products or systems related to the traffic/transportation industry or industry familiarity desired
    · Experience deploying RF systems desired


    Strong command of the English language.
    Excellent overall communication skills, both verbal and written.
    Ability to work independently and report status of projects.
    Experience working in a team-based project environment, but also able to work independently.
    Strong interpersonal and problem-solving skills.
    Professional demeanor and attitude.

    *For training, the Field Support Engineer will work from the Headquarters office in Berkeley for a few months on temporary assignment.

    BS in Electrical Engineering/Computer Science.

    This is an opportunity to be on the ground floor of an exciting technology with a widespread application potential. Join a talented team and who works well together. Additionally, The Company offers a competitive salary, 401k retirement plan, medical benefits, disability insurance and stock options.

    To be considered for this opportunity, please email your resume (in Word format only; no PDF please), cover letter and salary history to: (please put job title in the subject line of your email)

    Lisa K. Locke
    Locke and KEY Executive Search
    Phone: 510-533-2005
    Fax: 510-533-2055
    Email: lklocke@lockeandkey.com
    Website: http://www.lockeandkey.com/