POSITION TITLE: General Manager/Director of Operations


REPORTING TO: President/Board of Directors


LOCATION:  San Rafael, CA 94901


OUR CLIENT: Marin Airporter

Website: https://marinairporter.com/

Since 1975, locally owned and operated Marin Airporter has been safely, conveniently and reliably transporting passengers to San Francisco airport, in a comfortable and relaxed setting.

Marin Airporter is first and foremost, a Public Service company, providing scheduled bus service between seven Marin County bus stops and San Francisco International Airport (SFO), as well as charter buses and local public transit. All of our vehicles are meticulously maintained by our full-time mechanics, using state-of-the-art testing and safety inspections.

Our charter division provides service to our local schools, community groups, and businesses, as well as visitors from all over the world. We consistently receive top marks for our high standards and responsive service

Airporter also serves as a contractor to Marin Transit for intra-county services.

Marin Airporter is an employee-owned (ESOP), mission driven organization, committed to a fair, unbiased and nondiscriminatory hiring practice. We care about our employees, many of whom have long tenures with the company. Our employees are highly trained, enthusiastic professionals, and are recipients of salaries and benefits reflecting our respect for their professionalism and commitment to service.

As the world opens up to travel and public gatherings again, we seek a General Manager/Director of Operations to provide oversight for all operations of the company, as outlined below.

This is a salaried, full time position with benefits.

The position is posted here: http://www.lockeandkey.com/jobs/JobOpenings/job_opening_240.php


Position Overview: The GM will work with the Board of Directors to oversee all operations of the company, with particular focus on increasing overall ridership/passenger trips.

Additional duties and responsibilities may include, but are not limited to:

  • Create and manage a three-to-five year plan for operations, in conjunction with input from the Board of Directors.
  • Research and take advantage of relevant trends in the related industry, including electric vehicles, climate change, business travel, etc.
  • Management, mentoring, development, hiring and termination of company personnel, including the CFO, five department managers and staff, and over 100 drivers.
  • With the CFO, develop/manage annual budgets, and create appropriate financial reports.
  • Consider all internal and external growth opportunities for the company.
  • Manage marketing efforts to increase ridership.
  • Attend and participate in related professional industry organizations.
  • Negotiate all contracts with outside entities and vendors, working closely with department managers.
  • Responsible for keeping records for Federal, State, County regulatory agencies./li>
  • Create and foster relationships with local business organizations and events; interact with planners, public utilities, and the airport.



The company realizes that every interested candidate might not have all of the desired experience, and some training will be provided, but here is what they are looking for in terms of experience and skills… the more you have, the better!

  • Transportation industry experience is not required. The continued goal of the company is sustained, increased ridership, while developing all employees to their full potential. Customer service background is helpful.
  • Ten years of professional business experience, with at least five years in a leadership position, preferred.
  • Proven growth of a customer-service centric company.
  • Excellent financial management skills.
  • Oversee relationships with and reports provided to external advisors, including investment counselors, CPA, tax advisors, etc.



  • Ideally, lives/lived/worked in or near, or has affiliations with Marin County
  • Excellent people skills, including leadership and development of employees.
  • Excellent customer service commitment.
  • Embrace and foster diversity among personnel and passengers.
  • Problem solver, solution finder.
  • Open and welcoming personality. Supportive. Engaged. Respectful of others. Involved. Strong leader.
  • Covid-19 vaccination required.



  • Bachelor’s degree preferred. Business major is a plus.



Compensation includes competitive base salary, bonus potential, ESOP participation, paid vacation and sick leave, medical and dental insurance and most importantly, the opportunity to lead a company that has been successful and respected in Marin County for almost fifty years.



Marin Airporter is committed to the safety of our employees and passengers. We abide by state and local safety mandates, as we navigate through and beyond the pandemic.


Marin Airporter is an Equal Opportunity Employer.



Please thoroughly read the position description and Marin Airporter website, before sending resume.

Please email your resume and cover letter with “Marin Airporter” in the subject line.

Local candidates only.

Qualified resumes with cover letter will receive notification of receipt.

Please do not send your resume to the company directly.


Lisa K. Locke

Locke and KEY Recruiting, Hiring and Consulting Services

We are the source of your hire power.


Mail: P.O. Box 2873, Alameda, CA  94501

Phone/Fax 510-533-2055

Email to send resume/cover letter: lklocke@lockeandkey.com

Web: http://www.lockeandkey.com


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