POSITION PROFILE
POSITION TITLES:
Project Coordinator, Concierge Service Department
REPORTING TO: Service Department Manager
LOCATION: San Francisco, CA 94124
OUR CLIENT: Design Line Construction
Website: https://designlinebuilds.com/
Design Line Construction (DLC) is a preeminent builder, known for the smooth execution of beautifully detailed projects, and the proactive, wholehearted, engaged spirit of an experienced team. The company culture is collaborative, engaging and fun! The owner involves employees in outside activities, as well as mentoring, training and mingling, taking seriously the goal of being a wonderful place to work.
DLC’s construction process is setting a new standard, using cloud-based technology, to create a truly open and productive atmosphere—enabling everyone to focus on providing clients with the highest level of personal service and craft. DLC’s projects are contemporary in nature, with comprehensive remodels, rebuilds, and new construction. DLC partners with excellent architects and designers, allowing for opportunities to work on bespoke buildings with great teams.
Founded in 1998 by Andrew McHale, DLC goes above and beyond to support the contentment of clients and design colleagues, with projects around the San Francisco Bay Area, North Bay, Wine Country and Peninsula.
Sample of projects: https://designlinebuilds.com/projects
We seek a Project Coordinator, for the Concierge Service Department.
This is a multi-faceted position, consisting of project management support on small remodel projects, as well as supporting the concierge service needs of our clients. Design Line provides a high level of customer service to clients. Therefore, we seek someone who has exposure to construction, with a high level of professionalism and enthusiasm, and a willingness to be flexible on the job. Training will be provided.
This is a salaried, full time positions with benefits.
The position is posted here:
https://lockeandkey.com/jobs/JobOpenings/job_opening_247.php
CONCIERGE SUPPORT
SCOPE AND RESPONSIBILITIES:
The Project Coordinator is responsible for responding to the individual discerning requests and needs of our clients, with professional and timely responses. Inquiries and requests from the client include varying types of needs, from personal requests, to small “how to” questions, to scheduling warranty, maintenance, seasonal tasks, and emergency calls at times. This position must be able to quickly find the information, coordinate the response team, professionally follow up with the client, and track all related correspondence and on-going issues.
The Project Coordinator must show professionalism and etiquette with every client and their requests. This is a very individualized service that we provide, and it is tailored to the unique needs related to the property and lifestyle of our established and exclusive clients.
Concierge Responsibilities include, but are not limited to:
- Prepare the customized concierge program for client:
- Take notes (and keep checklist) at initial walkthrough of residence
- Understand the tailored needs of the project
- Enter checklist in Smartsheets/Centriq
- Schedule and update the calendar with the appropriate services
- Create client login for Smartsheets client portal
- Upon need, schedule subcontractors and vendors
- Follow up with client to set up the needed service, according to client’s availability and schedule
- Be accessible to the clients by timely responding to their phone calls, texts and emails
- Coordinate the needed solution directly with the client and/or schedule the appropriate DLC service provider
- Maintain warranty program and coordinate as needed
- Track all related correspondence
- Work directly and proactively with the CSM and Service Superintendent
- Respond to the occasional individual tailored requests for the client, and coordinate solutions with the CSM
SMALL PROJECTS SUPPORT
SCOPE AND RESPONSIBILITIES:
The Project Coordinator provides support to the Project Manager with tracking project accounting and control, implementing direction from the PM, and assisting to ensure compliance with quality standards. The Coordinator is responsible for smooth organization, implementation and completion of the assigned project, to the satisfaction of the Project Manager. The Coordinator is responsible for: document control, updating logs and project information throughout the project duration and archiving documentation at the project’s completion.
Project Coordinators are office-based, working closely with Project Managers and regularly interact in the field with the site team and are integral to the building process. They work closely with the Superintendent and Project Managers on estimating and scheduling efforts, subcontractor buy-out, and project documentation/tracking including but not limited to submittal management, RFIs (Request for Information), RFPs (Request for Proposal) and COs (Change Orders). Project Coordinators additionally assist the team to collaborate effectively with the project team, architect, vendors, subs, suppliers and consultants.
Small Projects Responsibilities include, but are not limited to:
- Facilitate flow of project information
- Draft and distribute meeting notes
- Log, distribute and track plans and contract documentation
- Distribute and track RFPs
- Draft and distribute (commitments) subcontracts, purchase orders, and CCOs
- Review, code and forward subcontractor/supplier invoices to accounting
- Monitor progress and final lien waivers from subcontractors and suppliers as needed
- Review submittals for compliance with contract documents
- Collect, draft, track and distribute Submittals and RFIs
- Maintain drawings, specification, RFI and other logs as required
- Assist communication flow
- Travel to jobsites, participate in OAC meetings when necessary
- Update information in Spectrum, Procore and Dropbox
- Project closeout with subcontractors to obtain final documents
- Archive documents and compile Owner’s Manual at close of project
- Other duties as directed by Project Manager, CEO, or Finance/Admin team
EXPERIENCE/SKILLS REQUIRED:
The company realizes that every interested candidate might not have all of the desired experience, and some training will be provided, but here is what they are looking for in terms of experience and skills… the more you have, the better!
- 3 years of construction administration support experience
- Excellent and proactive communication skills
- Familiarity with building plans
- Proficiency in MS Office, with a focus on Excel spreadsheets
- Exposure to management platforms: Spectrum, Procore, Bluebeam, Smartsheets and Centriq (or similar platforms) is preferred
Qualitative And Other Attributes Required:
- Ability to prioritize multiple tasks and concurrent deadlines
- Ability to follow instructions with accuracy and attention to detail
- Strong verbal and written communication
- Effective time management and logical decision-making ability
- Capacity to handle pressure
- Strong interpersonal skills
- Ability to use discretion and tact; ability to maintain confidentiality
- Willingness to travel to construction sites as required
- Strong focus on quality
- Positive outlook and personality
EDUCATION/CREDENTIALS:
- AA degree in construction management, or equivalent experience and/or certification
REWARDS/BENEFITS/COMPENSATION:
Attractive/competitive salary, bonus potential, health/dental/vision insurance options, PTO.
DLC is a great place to work!
TO APPLY:
Please thoroughly read the position descriptions, and company website before sending resume.
Please email your resume and cover letter with “DLC” in the subject line.
Local candidates only.
Qualified resumes with cover letter will receive notification of receipt.
Please do not send your resume to Design Line Construction directly.
Lisa K. Locke
Locke and KEY Recruiting, Hiring and Consulting Services
We are the source of your hire power.
Mail: P.O. Box 2873, Alameda, CA 94501
Phone/Fax 510-533-2055
Email to send resume/cover letter: lklocke@lockeandkey.com
Web: http://www.lockeandkey.com
Flexible recruiting solutions for your KEY hiring needs.
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Keep our number for the next time you need candidates. We help companies hire people.
Locke and KEY Recruiting, Hiring and Consulting Services
Mail: P.O. Box 2873, Alameda, CA 94501
Phone/Fax: 510-533-2055
Web: http://www.lockeandkey.com